Privacy Policy
This Privacy Policy governs the processing of personal data by Kolobrat SaaS Chakra Private Limited across our digital presence and software products.
We collect information necessary to provide software services, process business transactions, and communicate effectively with our prospective and existing clients.
This policy applies to www.kolobrat.com, Kolobrat Office CRM, website enquiries, customer onboarding, subscriptions, billing, support interactions, and general business communications.
This includes names, company information, business email, phone numbers, country, billing details, subscription info, account credentials, website enquiries, technical and device data, transaction references, and support logs.
How We Use Information
Kolobrat Office CRM Data
We process collected information to fulfil our service commitments, maintain robust platform operations, and deliver professional corporate support.
Kolobrat SaaS Chakra Private Limited may process personal data in different capacities depending on the context. Where Kolobrat determines the purposes and means of processing personal data—for example, in connection with website enquiries, client onboarding, account administration, billing, payment reconciliation, security, compliance and our own business communications—Kolobrat acts as the Data Fiduciary or equivalent controller under applicable law.
Key purposes include responding to enquiries, preparing proposals, creating software accounts, providing SaaS services, managing active subscriptions, billing, payment reconciliation, platform security, continuous product improvement, and fulfilling legal obligations.
Where an organisational customer submits, stores or manages personal data within Kolobrat Office CRM or another Kolobrat-hosted solution and determines the purposes for which such information is processed, the customer ordinarily acts as the Data Fiduciary/controller and Kolobrat processes such data on the customer's documented instructions as its Data Processor/service provider, subject to the applicable service agreement or Data Processing Agreement.
Payments & Gateway Security
Sharing & Service Providers
International Data Processing
Payments are processed through authorised payment gateways, banking partners, and international collection providers.
Information is disclosed strictly as needed to run infrastructure and satisfy legal duties.
Kolobrat services institutional and enterprise clients globally, operating across national boundaries.
We share relevant data with cloud hosting infrastructure providers, payment gateways, accounting processors, communication solutions, legal advisers, vetted contractors, and regulatory bodies when legally mandatory.
Information may be accessed or transferred across international jurisdictions where required for cloud hosting, continuous system support, customer service, or multi-currency payment processing.
Kolobrat receives transaction identifiers and payment verification status. We do not intentionally capture or store full credit card details, which are handled directly by payment gateways.
We retain personal information only for as long as necessary to fulfil service delivery, meet contractual obligations, maintain platform security, complete tax and financial auditing, and resolve potential legal disputes.
Our web platforms utilize cookies and similar digital technologies required for essential website operations, cybersecurity authentication, session preferences, and aggregate performance analytics where enabled.
We enforce appropriate administrative, organizational, and physical safety measures to protect records. While we employ commercial standards, no internet-based transmission or storage infrastructure can be guaranteed completely secure.
Users and corporate clients may submit requests regarding data access, corrections, deletion, or privacy inquiries. Privacy enquiries can be submitted directly through our official website channels.